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> What if I've bought something that gets recalled?

What if I've bought something that gets recalled?

If you have bought a product that has been recalled you have certain rights depending on the way the recall is conducted. You should check with the supplier to find out exactly what applies in your case.

Generally, if a product you buy is recalled, the supplier may offer you:

  • a full refund
  • a suitable replacement product of the same value, or
  • a modification or repair of the product.

If you have any queries about your rights or obligations in relation to a recall, contact the ACCC's Infocentre on 1300 302 502 or go to our Contact Us page. You can also contact the relevant consumer protection authority in your state or territory, electrical equipment regulator, or gas technical regulator. See our Useful Link page for details.